FAQs

The ingredients in our products are generally well-tolerated by most people and all skin types. Nevertheless, all skin is unique and delicate (especially the skin on our face). Although Neolaía® uses high quality natural and organic ingredients in its products, because of the unique nature of our skin, there is still a very small possibility that your skin may be sensitive to an ingredient in our product line. For example, some individuals using our Purify or Clarify & Brighten lines may experience a slight redness or tingling in the skin during the first few days (approximately 3-5 days) while their skin adjusts to the product ingredients. This is normal and does not signify any harmful side effects. You can reduce the number of applications for the first two weeks and allow your skin to adjust to the ingredients.
There are rare instances of adverse reactions due to skin allergies or hypersensitivity to specific ingredients in our products. As such, we always recommend that all of our customers test for allergic reactions by applying a small amount on the neck or arm, or in terms of the soap washing the arms, prior to using on the face. If you discover a hypersensitivity to a specific ingredient in our product, we highly suggest you discontinue use.

As a general rule, it is recommended that you consult with a dermatologist prior to using any cosmetic products and long-term use of any skin care product should be monitored by a dermatologist or medical professional. That being said, none of our ingredients are carcinogenic (classified as cancer-causing); moreover, our products do not contain mercury, steroids, hydroquinone or hydroquinone-related ingredients.

There are rare instances of irritation or adverse reactions stemming from hypersensitivity to specific product ingredients, such as papaya. For this reason, we recommend spot testing a small amount on the neck or arm, or in terms of the soap washing the arms, prior to using on the face.  As with most skin care products, your skin may become highly sensitive to the sun during use, so it is therefore recommended that you use a sunblock of SPF 30 or higher.

While we realize that many manufacturers include kojic acid and alpha-arbutin in their products and that they are quite effective in addressing hyperpigmentation and uneven skin tone, at Neolaía® we have made a thoughtful and conscious decision to omit these substances from our ingredients list. In research studies, Kojic Acid has been deemed to have a high sensitizing potential and can cause contact dermatitis. Moreover, concerns have been raised about a possible carcinogenic effect since kojic acid was associated with hepatic tumors in animals. In terms of arbutin, there is some research indication that your body converts arbutin to hydroquinone, a substance that has been shown to be carcinogenic. Also, there is some concern that arbutin is “potentially toxic and mutagenic when used for a long time.” While some governing health bodies have ruled that it might be safe to use topical arbutin at 2% or below strength, we at Neolaía® feel that with its link to hydroquinone, it is best to err on the side of caution. We are not alone in this concern; other skincare manufacturers and vendors who place a premium on safe, natural body care products have also made a conscious decision to do the same. For example, Whole Foods Market lists both kojic acid and arbutin as ingredients to be omitted from their offering of Premium Body Care as these products must meet a strict standard of “quality sourcing, environmental impact, results and safety.” http://www.wholefoodsmarket.com/premium-body-care-unacceptable-ingredients Please see our Clinical Studies page for further information on relevant research and laboratory studies on these substances.

Some people claim to see an immediate change in the look and feel of their skin. Generally speaking, you should see initial improvement in the look and feel of your skin during the first 2-4 weeks with more significant results after 2-3 months of regular use. Individual results may vary depending on your skin type, depth of pigmentation, skin condition and the level of daily sun exposure.

Yes, all of our products are suitable for both men and women. However, please consult with a doctor before use if you have any special skin/medical conditions.

Neolaía®’s driving passion and its intended aim is to assist its customers to achieve a healthy and beautiful skin. Nature has granted humans a diverse and varied palette of skin colors and hues that are beautiful. This natural pigmentation beauty should be cherished, nurtured and valued. Neolaía®'s Clarify & Brighten line is meant to celebrate the beauty of the diverse palette of human skin pigmentation and help you maintain and achieve the natural radiance and beauty that is visibly apparent in healthy skin – irrespective of the hue of your skin. We therefore vehemently discourage customers from using ANY skin lighteners for the sole purpose of imparting ‘whiteness’ or 'whitening' the overall skin color and tone. Removing large amounts of your normal skin pigmentation through the use of any skin lightening cream, will decrease your skin's natural defense against ultraviolet light which can lead to excessive sun sensitivity and skin irritation.

None of our products are tested on animals.

Although online ordering may be limited to specific countries, we ship to nearly every country in the world via Amazon's global connections to get your items to you safely.

Our products are sold on Amazon.com, and by Summer 2019 our products will also be available for sale on Amazon UK, Amazon Germany, Amazon France, Amazon Italy, and Amazon Spain.  Additionally, you may purchase our products directly through our website at any time by clicking on the product and adding it to your online shopping cart.

All payments are processed through PayPal’s secure payment portal. Through PayPal, you can use your credit card (Visa, Mastercard, Discover, American Express), debit cards that display the Mastercard and Visa logo, or Cashier's Check.

Orders can be placed through our website using the automated system. To place an order, click the "Add to Cart" button next to an item. You will then be taken to your online shopping cart. Clicking the "Checkout" button will finalize your order and begin the payment process via the PayPal server system. If you pay using a PayPal e-check, your order will be shipped only after the funds are cleared

Note: Please ensure that your shipping information is accurate at the time of purchase. Due to our quick processing times, we cannot make changes to addresses after an order has been placed.  All orders are shipped to the address as it appears on the invoice.

We do offer limited free samples. To receive free samples, please join our mailing list from the Home page and request your limited free samples. In order to request a price quote for large order please visit our contact page and request a quote.

Please check back in 2 weeks time and the product should be available to purchase.

Neolaía® is NOT an alternative to invasive skin procedures, such as chemical peels or laser treatments. These procedures are effective at removing dark spots in the short term, but, unfortunately, they do very little to actually help protect your skin or address the underlying process that leads to dark spots and hyperpigmentation. As such, while these popular procedures may get rid of your dark spots more immediately, it is HIGHLY LIKELY that your spots, uneven skin tone and hyperpigmentation will return sooner than you think, which creates a vicious cycle as you feel compelled to undergo yet another session of invasive procedure.

While it requires a bit more time to reduce the appearance of your dark spots and address the underlying cause of your hyperpigmentation, we feel that Neolaía® is a better and safer solution. By using natural and organic ingredients that your skin readily recognizes to address and minimize the process responsible for the dark spots, Neolaía® may help to regenerate and nourish healthy new skin cells, resulting in your skin over time looking more even-toned with less visible spots...in short, the result is a more Healthy & Beautiful Skin...naturally.

Neolaía®'s products are handcrafted with natural and USDA Certified Organic ingredients that aim to assist our customers in achieving a healthy and beautiful skin. Neolaía® products are formulated to help you nourish and keep your skin looking healthy and radiant, and Neolaía®'s  Clarify & Brighten line soaps were designed to reduce the appearance of unsightly, but BENIGN dark spots on the skin. NONE of our products are meant to treat or eliminate moles or melanoma (skin cancer). If you notice: discolored or raised moles or growths on your skin that are new; a red nodule; a scaly growth that bleeds or develops a crust; a sore that does not heal; changes in the texture of your skin; or bleeding from an existing mole, PLEASE SEE A DERMATOLOGIST OR MEDICAL PROFESSIONAL IMMEDIATELY.